Return Policy

Estimated Delivery Time: The estimated delivery time of your order may vary depending on the country and address you are located in. Our standard delivery time is usually 5-10 business days. However, minor variations in these times may occur due to customs procedures and other logistical factors. You can track the delivery process and estimate the arrival date from the date your order is shipped.

14-Day Return Right: We aim to prioritize customer satisfaction. Therefore, you have the right to return any purchased product within 14 days without giving any reason. This period starts from the date the product is delivered to you. The products you wish to return must be unused, with tags attached, and sent back in their original packaging.

Return Process: To return the products you wish to return, you need to inform us within the return period. You can submit your return request via email or our customer service communication channels. Once your return request is approved, you will receive return instructions and the address to send the items back.

Return Shipping Fee: The shipping fee for the products you wish to return is your responsibility. During the return process, the shipping fee will be deducted, and the remaining amount will be refunded to you through the payment method you used for the initial purchase.

Completion of Return Process: Once you return the products, the return process will be initiated. The condition of the returned items will be inspected, and upon confirmation that they meet the appropriate conditions, your return will be completed. The time it takes for the refund to be reflected in your account may vary depending on bank processes and credit card policies.

Damaged or Incorrect Products: If you detect any damage or error in the products you received, please contact our customer service team immediately. For damaged or incorrect products, we will provide free replacement or refund.

Privacy and Security: Your return requests and personal information will be protected in accordance with our privacy and security policy. They will not be shared with third parties or exposed to malicious use.

Note: Please read our return policy carefully and feel free to contact our customer service team if you have any questions.